RETURNS AND REFUND POLICY
Catalyst Data Solutions accepts eligible returns for replacement or refund within 90 days of purchase, subject to the policy below. After 90 days, any applicable manufacturer warranty will govern, if available. Manufacturer warranty coverage may vary by product category.
Return Eligibility
To be eligible for return, products must meet our return requirements and must be authorized through our RMA process. Some items are not returnable once opened. Sealed retail boxed items are not returnable after opening, and customers may need to contact the manufacturer directly where applicable. Software, licenses, digital goods, services, and other non-physical goods, including service contracts or agreements, are non-returnable
Restocking Fees & Return Shipping
All approved returns are subject to a 15% restocking fee. Customers are responsible for return shipping costs. Replacement items are shipped by ground service unless upgraded shipping is requested and paid for by the customer. Premium shipping charges are non-refundable. To the extent permitted by law, credit card processing fees are also non-refundable.
Defective or DOA Products
If you receive a defective or DOA (dead on arrival) product, a replacement will be issued. If a claimed DOA product is tested and found to be working properly, a 50% RMA fee may be charged. Please do not send back any item other than the product originally shipped to you. For verification purposes, outbound shipments and serial numbers may be scanned and/or video recorded before shipment.
Return Authorization Required
Before returning any product, you must obtain an RMA (Return Merchandise Authorization) number from the Catalyst Data Solutions RMA department. Returns sent without an RMA number will not be accepted as authorized returns. Returned merchandise must be received by Catalyst Data Solutions within 10 days after the RMA is issued, or the RMA may be voided.
Damaged Shipments
Physically damaged products are not returnable. If merchandise arrives with obvious external damage, please refuse the shipment if possible. If damage is discovered only after opening the package, contact the carrier immediately to request an inspection and then notify Catalyst Data Solutions so a claim may be initiated. Damage to the package or product must be reported to Catalyst Data Solutions within 2 business days of delivery. Failure to report damage within that timeframe may void the claim.
Refunds
Where a return is approved for refund, the refund will be processed in accordance with this policy, less any applicable restocking fees, non-refundable processing fees, and non-refundable shipping charges.
